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M Cary & Daughters Plbg Contr - 2 Reviews - 1440 Boulevard SE, Atlanta, GA - Water Heater Installation & Repair Reviews - Phone (404) 622-6192

M Cary & Daughters Plbg Contr

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1440 Boulevard SE
Atlanta, GA 30315
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(404) 622-6192
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Reviews

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Best

this is michelle with m cary and daughters plumbing, in our defense ""lucy"" sent us an email stating she needed service done. nowhere in her email did it say that she wanted and ...

Worst

I would never do business with M. Cary & Daughters Plumbing again. First we sent an email to a couple of different companies to see who would give us the best price. They sent B...

In response to review posted below 12/7/2009

this is michelle with m cary and daughters plumbing, in our defense ""lucy"" sent us an email stating she needed service done. nowhere in her email did it say that she wanted and estimate. there was no mention of getting an estimate when our office called her to arrange someone to come to her house. there was no discussion of her getting an estimate when the plumber, buddy, called to say he was on his way. there was no mention of them wanting an estimate when we were allowed into the home with tools in hand to start the work, and no mention of an estimate before we pulled the toilet to remove the toy. the only time the mention of an estimate came into play was when the bill was presented after the work was completed. then it was, oh, i appreciate you doing the work, but i only wanted an estimate. now i know i have only been in this business 31 years, but usually when you call a plumber out to your house to preform a SERVICE you expect to have to PAY for that service. not let the plumber preform the service then say, oh i only wanted an estimate. no one ever stated to ""lucy"" that our prices are on our website, because they are NOT. if they were then she would have seen them before she scheduled her service call. we do not quote prices for stoppages for we have no way of knowing what is in the drain or how long it will take. as for poor customer service, well i guess i should have made her pay for the entire service call up front instead of splitting 225 up into 3 payments so that she could afford it. we strive to be as fair, accurate and thorough as we can possibly be and we have not earned the fantastic reputation we have by shooting off attitude. i sincerely hate that ""lucy"" was not happy, but the fault lies with a miscommunication on her part, not poor service on ours. more

Horrible Customer Service but good work 12/3/2009

I would never do business with M. Cary & Daughters Plumbing again. First we sent an email to a couple of different companies to see who would give us the best price. They sent Buddy out (who was very friendly) He does great work, but before anyone could give us a price quote or range they did the work and handed me a bill for 225 Dollars for 15 minutes of work. When i ask why there was no quote given before the work, i just got a vague answer and needed to speak with Michelle back at the office. I was told that the standard price is 225 and its posted on their website(it's not). I tried to explain that i wanted a quote so i would know if i could afford another bill 3 weeks before Christmas. But all i got was attitude and it just wasn't worth getting upset over, especially during the Holiday Season. So their work is great but customer service is horrible and I would never recommend them unless no one else can fix your problem. Pros: Work was good Cons: Horrible customer Service more
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Additional information

  • Neighborhoods:

    Chosewood Park, Southside
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