My daughter and son-in-law had their 12-12-12 wedding here. Though we had multiple issues with communication between staff, organization, and an aloof, holier than thou, snobbish attitude, the issue that requires the most warning is that of attempted theft. \r
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At the time of my daughter's wedding rehearsal, we were offered a B&B room for the wedding party to get ready in by a woman named Susan, complementary from Lynfred. This is where the worst of the trouble began. When my daughter walked in the day of her wedding with an hour to get ready, she quickly realized that Susan had not communicated this to the event planner, Lisa. Lisa stated loudly in front of the wedding party, the grooms family, the bride, and Lynfred patrons, ""You didn't really think $150.00 covered that, did you?"". My daughter was at a loss for words. We had initially planned for everyone to get ready at home until Susan had told us about the complimentary room, but now there was no time. When I arrived and was told about the problem, I spoke with a lady by the name of Kristin. In very short order, Kristin, who seemed our only advocate, apologized for any confusion and showed us to the American room my daughter had chosen. She rushed to get ready, with our photographer busily trying to take photographs in the process. \r
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Approx 15 minutes before the wedding, general manager, Andres knocked on the door and asked to be let in to discuss a problem. I stepped outside with him instead. He then rudely stated that if I did not produce a VALID credit card for the $350.00 room fee, the wedding would not take place. I called my husband to handle the situation. He later told me that Andres had already attempted to charge our card, using the information from our February 2012 event payment. Since we had had an issue with identity theft in April, and had credit card and account numbers changed, he was not able to do this. In an effort to keep the peace, my husband paid him $50, but would not be strong-armed into paying $350.00 for a room we had been offered as complementary, and would only be spending 2 hours in. \r
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Nice enough wine. Lovely buildling. Hideous experience with staffpeople. At best, they were nasty and rude on my daughter's wedding day. At worst, criminal.
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