I bought a pre-owned car from Lute Riley. I have never had such a bad experience with a car dealership. They were unprofessional & dishonest. They lied about several things, including serious safety recalls. Our salesperson was James Brown. In the car we wanted, the map lights, radio, and back lights of the dashboard didn't work, and the display to the radio could barely be seen (the sun had to be shining on it just right, and at night you couldn't see anything), and the same goes for the A/C display. When we sat at James Brown's desk, we worked it out so that they would fix the map lights, radio, and display. Multiple times when the salesman talked about the radio getting fixed, I would say, ""And the display to the radio and A/C."" I said this numerous times. Each time he would tell us that of course that would be fixed. When we viewed the Carfax Report, there were 2 recalls listed. Numerous times both my husband and I asked to make sure that those recalls had been taken care of. Each time, he told us that every time they get in a pre-owned car, they check it and make sure all the recalls are done. I was so paradoid about this that I know that I was annoying in how many times I brought it up. Each time I was assured that they were taken care of. We explained that we have a two year old who will be riding in the car, so we to make sure it is safe. He said he understood and told us the recalls had been fixed. He told us it would take a couple of days to fix, and we could pick it up Monday. He called my husband Monday to say that the car was being detailed and would be ready to pick up soon. When we got there, instead of picking up the car, the salesman told us that the map lights and radio were fixed, but none of the displays were fixed. He said it wasn't cost effective for them to fix those things without raising the price (even though we already paid for the car in full). He wanted $1900 to fix them. He knew that we lived an hour and 15 minutes away, and he chose not to tell my husband this over the phone. He waited until we drove all that way. I asked him when he knew about this, and at first he tried not to answer the question. Finally he said, ""Today."" I asked, ""Did you know about this when you talked to my husband on the phone today?"", and he did. That is a 2 1/2 hour round trip, just drive time, for us. He would not budge on fixing the rest of the problems that he agreed would be fixed. My husband kept telling him that they did not fix what they said they would fix, and told them that we talked about it numerous times and they did not uphold their part of the bargain. My husband talked to the manager, and basically he was told that it wasn't cost effective for them to fix it, and if we wanted to fix it, then we could pay the $1900. He said he could sell the car to someone else no problem. We didn't even get an apology from the manager. My husband called another Honda dealership, Frank Kent Honda, the next day. They fixed the problem for $109 for the part and $150 for labor. Frank Kent fixed it for $159, and Lute Riley wanted $1900. Frank Kent Honda also provided shuttle service to and from work. They also fixed it the same day. When my husband picked it up, they told him that there were 2 recalls that had NOT been fixed, and they were the SAME ones that were listed on the Car Fax Report that we were assured were fixed when buying the vehicle. My husband told them that Lute Riley assured us those recalls were fixed. The service guy at Frank Kent said that when they called Lute Riley to see if those recalls had been taken care of, Lute Riley said no. They lied about a serious safety issue. The service guy at Frank Kent told my husband that the service guy at Lute Riley told him, ""I guess the used car department failed again."" One of those recalls was a safety issue that could have caused us serious harm.
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