The office has toys to keep the little ones busy while you wait. Speaking of wait time, it's not very long at all. Dr. Lugo is wonderful. He took his time to answer ALL of my questions. He offered great tips for keeping the children's teeth in prime condition. He takes his time and is very caring. At the end of our visit, he gave the children goodie bags filled with a toothbrush and little toys. He's been in the business for over 20 years!