My family has been taking our cars and trucks to Loranger's for well over ten years. On the RARE occasion there was an issue, it was always resolved fairly, which I consider the hallmark of a good business. We've always been treated with courtesy and respect by Joe and his staff.
By the way, the "1-star" review makes no sense. Who would agree to a 7K alternator replacement? People who submit crank reviews should at least try to make them believeable.