My mother in law has used Longs for over ten years. I carried her animals to the vet for her about three months ago for their annual visits. The staff helped me to carry the two cats and three dogs from the van into the office. I could not of managed without their help. I didn't even have to ask. They were very kind to her alaskan husky who was terrified of going in. After speaking with him and offering him a bone, the nurse was able to walk him into the back of the office without trouble. When I returned to pick the animals up at the end of the day the dog didn't want to leave. I was very surprised as he is usually not very friendly.