Yes, I agree that the service isn't Patina or Wolfgang Puck, but seriously we would never go there expecting otherwise. The PIZZA IS THE ABSOLUTE BEST we've ever had (my husband is from Boston). I don't mind the waitresses and actually have a great rapport with them--they can be to the point, but I've never felt they were blatantly rude. We do prefer picking up to dining in, as the service can be a bit slow, but again, we expect that when we go in. Back to the pizza--the crust is thin, flaky, tastes fabulous; their sauce is a bit dark and tastes wonderful, and the pepperoni is thick-cut authentic pepperoni. None of it is out of a can. In fact, they sell their pizza sauce and salad dressing separately, and sometimes we get their's to use on a homemade pizza at home with Trader Joe's pizza dough. Their pizza is what we will miss most if/when we ever leave town...
Pros: Pizza, old-school ambience
Cons: Slow service, pricey but worth it