I went in to Lexus of North Hills, to take my Husband?s Lexus RX in for the Free 5,000 service! My appointment began Thursday at 8AM. And it turned out, I had a nail in my wheel. That was a great find, as it was very unsafe to drive. Luckily for me, he purchased tire insurance for about 300, when the vehicle was purchased .So the new tire fee was waived. The staff checked in with me every bit of the way, on the status.. I ended up sitting at Lexus for about 3.5 hours. It took so long, due to my insurance on the tire?. The Tech had to take photos of the tire, fax it to the insurance company and wait for their approval on coverage. But hey that was ok with me! This dealership was SUPER Woman Friendly. 4 Other woman waiting on their car services, joined me in the waiting room. Some were watching Television, Some snacking on sweets, and one even getting a massage. (This dealership has a complimentary nail tech and masseuse! Every Woman?s Dream! Along with an array of cookies, and cakes, coffee, etc. ) I didn?t realize that I would be here so long? so I didn?t bring my laptop with me? so I sat in the computer room.. to do some work..They have 2 complimentary computers available for use, while waiting.. A little outdated.. and the keyboards could get replaced.. But hey! It got the Job done! My appointment ended 11:30, so it was time to head home? I walked out of there with less stress,(because I was able to take advantage of the computers to get some work complete)? new tire, a clean car, stomach full of cookies, and a Smile on my face!