First I have to say NEVER have this procedure done there, go to Eyelash Connection. Second, if you have any other work done there, pay by credit card so you can dispute the charges if it doesn't meet your expections. Third, the owner will not own up to any mistakes she or her staff makes.
I found that L'essance had provided eyelash extentions. I made an appointment with the only person in the salon who does them, Linda who is the owner of the salon. The price is $200.00 for your first full set and your first fill is free. She was nice and two hours after my procedure my eyes looked like spider legs instead of full lashes! I mentioned they were not as full as the brochure she had given me. She assured me that my next fill will make them look fuller?! I called her back that evening and explained how unhappy I am and they look nothing like my girlfriends lashes who have been getting them done somewhere else. She asked me to come back for a fill which took one hour. I did, and she still didn't fill them all the way!! I went to the lady my girlfriend referred me to to get a second option (Eyelash Connection). She said Linda put way too much glue on them and glued 5,6,7 of my own lashes to only one of the extentions!!!!! The new gal had to remove all the extentions Linda put on because there was sooo much glue, she couldn't get any new one's on! I then had to wait one day to let my lashes relax before getting a new set again. I paid $175 for my new set w/my first fill being free. THEY CAME OUT BEAUTIFULLY!! And it was cheaper and only took one hour not two like Linda had done. I went directly to L'essance to show Linda the difference and explained I wasn't happy after letting her try twice to get it right. I asked for a refund. She blamed me for "waisting 3 hrs of her time"!!! When I was the one who paid her and wasted my time from work and spent more money to get them done right! She used the exuse that I didn't have enough lashes??? Obviously I did and that the other girl was able to put them on just fine (one extension per lash) not 5 or more per lash like she had done. She mailed me the next day a check for only $75.OO!!!! This is the most unprofessional salon I have ever been to and would NEVER recommend anyone to go there since the owner of the salon doesn't even own up to their mistakes. The check she wrote to me says "partial refund for service rendered!" So my question is, where's the other $125.00 I am owed?
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