Les Schwab Tire Center

The guys at Les Schwab are very nice and helpful. We had a flat tire, they fixed it and sent us on our way. We will definitely buy tires from them the next time we need some. more

Is there a negative star option? If so, this Les Schwab would deserve it. The day before Thanksgiving 2009, I took my Ford Escape in to the Kenmore Les Schwab for a tire rotation. What I received was a cracked transmission case. For whatever reason, instead of putting my car up on a lift, it was put up on jacks to do the tire rotation. The manager said that a ""good"" jack slipped and cracked my transmission case. I felt zero empathy for what had just happened to my car. They did arrange for a rental car for me. We agreed that my Escape would be towed to a specific Ford dealership for the repair (courtesy of Les Schwab). After the long holiday weekend, I called to follow up on the progress of my car. At that time I found out that my car was NOT where we had originally agreed for it to go to, but in fact, at a different Ford, in a different city. No one from Les Scwab bothered to call me to let me know where my car located. Les ended up replacing my transmission and my car was ready 10 days later. It was held for ransom at Ford as the bill for the work performed had not yet been paid. It seems the issue was over a matter of $300 extended credit that they did not have with Ford. How could a company the size of Les Schwab not get an extra $300 of credit to get the car released to the owner?!?! I was astounded. I was told verbally, that if I wanted to get my car now, I could pay the $2898.00 bill & they would reimburse me later. I would have hoped that someone would have escalated this issue to Les Schwab corporate to see what more they could do to get the car back to the owner since it was ready to be picked up and the rental car expense was mounting every day. I felt that there was no extra effort on the part of Les Schwab to help me. The other part of the hold up was that I had to fill out a claim form. Why had this not been made known to me earlier if this was part of the procedure when they damage cars? Payment was finally made in full 5 days later when my boyfriend picked up the check from Les Schwab & took it to Ford so they would release my car. It seems to me that Les Schwab does NOT have a proper policy or procedure in place for when things like this happen. Also, the managers need to realize how important it is to follow up with your customer on the progress of a damaged vehicle. Les Schwab should be embarrassed by how this was handled. I have made sure to tell everyone about my experience. I work for a big company & I have expressed to my collegues that this is a way to NEVER treat your customers. Lastly, I am not even sure if they did the tire rotation as I never received receipt for the job. Pros: NONE Cons: THEY DAMAGED MY CAR more

I just bought a used 2006 Lexus GS300 and wanted to add some new rims and get rid of my dunlop runflats (as they were very rough). I walked in and was greeted right away by Seth. He showed me the many options available and even took a rim and tire out to my car to see what it would look like. I decided on a purchase and it was completed within an hour (mounting, balancing, etc.). I drove off very pleased. The next morning I awoke to a flat tire and was concerned that something happened during the mounting of the new tires and took my car back immediately. To my surprise, I had a screw in my new tire. Seth offered to replace the tire for free since it happened so fast. He really went out of his way to make sure that everything was done to my satisfaction. I would definitely recommend this Les Scwab. Make sure to ask for Seth. more

I schedule my 2002 Toyota sienna for front end alignment 12/24/2007 8:00 A.M. I was greeted by a tech upfront. He did not ask ? if the car is pulling? or why do i need alignment? The took the car in very quick. The tech start working on it. The Tech test drove the van. I was told by the lady at front desk that blue Sienna is done.She did not try to say my name. I ask here why did not you try to say my name. She did not respond. I pay the bill she did not say thank you. I took the van for test drive. I found that the steering wheel was not centered. I took the van back to schwab the greeter ask me if the van is pulling. I told hem the van was not pulling. The tech centered the steering wheel. Tech said that there machine is off. I am not happy with the treatment I Have received by the front desk lady. I am not happy with their greeter not asking me what is the van doing. I will never do business with schwab again. more