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Lenscrafters - 2 Reviews - 1200 Towne Center Blvd, Provo, UT - Eyeglasses Reviews - Phone (801) 852-4400


1200 Towne Center Blvd
Provo, UT 84601
(801) 852-4400
Incorrect info? Correct your listing


Lenscrafters - Provo, UT
Lenscrafters - Provo, UT
Lenscrafters - Provo, UT
Lenscrafters - Provo, UT


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All reviews seem negative


The doctor here is great! He was very nice and took a lot of time to answer my questions. However, their customer service is horrible. I had a contact eye exam which includes a fr...

Horrible Customer Service 2/10/2011

The doctor here is great! He was very nice and took a lot of time to answer my questions. However, their customer service is horrible. I had a contact eye exam which includes a free trial pair of contacts (which they were out of). I has been over a month and I still don't have my trial pair of contacts. I have called every week to see if they are in yet. I get the same story, ""Oh not yet try again next week."" Today I called their corporate office to file a complaint. Hopefully now I will get some results. So even though their doctor was wonderful I will never go back there and I would never recommend them. more

650.00 glasses broke 5 months later no warranty 10/7/2010

Going to lenscrafters has been one of the worst experiences of my life. I pride myself on my consumer choices and i truly believed you get what you pay for, until now. I spent 650.00 on a pair of glasses and the frames broke in 6 months. They were not stepped on or traumatized in anyway, they just fell apart one day. The store manager said the best he could do was sell me another pair of frames for half price. This is not acceptable, I know they are charging huge premiums and make a killing off of every pair of glasses they sell. A premium product should be covered by at least a 1 year warranty regardless yet when their product failed to perform they just said oh well we can sell you new frames and make a little less money than we did last time. If you want a company that stands by their product then don't go to lenscrafters. Wal-mart has a better warranty on their piece of crap glasses. more
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Owner Message

  • What sets LensCrafters apart from the rest? It's pretty simple -our unwavering, never-ending commitment to quality glasses & your satisfaction. Every one of our stores is ready to cater to your eyewear needs. We love your eyes, & we'll do whatever it takes to make sure you love everything about your experience.
    LensCrafters cares about your overall eye health & improving your vision. Since most of our stores have Independent Doctors of Optometry next door, the independent optometrist & the LensCrafters' opticians can work together to meet all your vision care needs. Quality Eyeglasses in About an Hour!
    LensCrafters was founded in 1983 on a simple idea: Provide customers with a pair of quality glasses in about an hour. That idea was revolutionary then & still is today.
    We have long been committed to quality eyeglasses & prescription sunglasses. Every pair of eyeglasses we sell is inspected at least twice before it ever reaches you.
    *One-hour service available in most locations. Some prescriptions or lens materials may require additional time. 90-Day Unconditional Guarantee
    If you don't love your new glasses for any reason, you can exchange or return them, in original condition, for a full refund within 90 days of the date of original purchase.
    Unlimited Free Cleanings & Adjustments LensCrafters will keep your quality eyeglasses clean, fitting properly & feeling like new at no charge for as long as you own them. Just stop in the store nearest you.. Prescription Eyeglasses,Prescription Sunglasses,Contact Lenses,Eye Exams,Eyeglass Lenses

Additional information

  • Hours:

    Mon 10:00 am - 9:00 pm; Tue 10:00 am - 9:00 pm; Wed 10:00 am - 9:00 pm; Thur 10:00 am - 9:00 pm; Fri 10:00 am - 9:00 pm; Sat 10:00 am - 9:00 pm; Sun 12:00 pm - 5:00 pm
  • Neighborhoods:

    East Bay