Since this all happened, I found out you can review child care facilities at AZ Dept of Human Services. In 2009 TLC was cited for high child to staff ratios in 5 out of 8 rooms. Check the AZ Dept of Human Services for all their other citations.
My personal experience includes watching my 12 month old child on TLC?s internet camera being force fed by her teacher Becca in a rough manner; I saw her chair jolted to the side, her arms pulled, and her head restrained. Needless to say I was sick after witnessing that. After raising the issue with Jenna in management, I was told they would speak to the teacher (this is in the one year old room).
Right after the incident, we had several days where my daughter was seriously underfed (you should know TLC does not provide food unlike other day cares, you need to pack your own food) and I would see HALF of what I gave her still in the bag, not touched, but the worst was when I found ALL her food still there.
My husband and I talked to Jenna more than once, resulting in excuses with them (Jenna and the owner, Ted) denying these events occurred. In my opinion it's hard to deny camera footage and food sitting in our day care bag, but that?s what they did. I asked for them to review the footage and I was told they didn?t save it. I also had food logs with missing information that would all the sudden be filled out differently the next day. Even though incidents like this are not easy to prove, I filed a complaint with AZDHS. I hope other parents will not have to go through anything like this.
I believe that anyone who cares for children must have the patience and compassion needed for the job, which is what I expect of my daughter?s caregivers. I would never recommend TLC to anyone and I can say from experience that management did not ensure guidelines were being met; rather they were concerned with denying and covering up issues.
Cons: Overcrowded, children not fed properly, rough treatment