I am only in town to attend the military ball with my husband. I was in need of a formal hair style. I found Last Tangle online, because I live 4 hours away. I had spoken with Tina on the phone twice before my visit (once to make the appointment, and she called to verify the appointment). She was very nice and accommodating. When I arrived at the salon, I was greeted at the counter by Tina. She offered me a drink and then asked me to take a seat. After a very brief wait, I was introduced to my stylist, Joan. She did an AMAZING job as she took my ideas and her own to style my hair. I LOVED the atmosphere! It's not one of those overly-fancy places where you know you are wasting your money on the environment instead of skilled technicians. I have been to those places in the past, and I am the type of person who doesn't need a $20 glass of wine while getting my hair done. Last Tangle is practical, and the staff is professional and friendly. Wish I didn't live so far away, because I would definitely use their services again.