""I have owned Toyotas over the years because they are quality, reliable cars, but I come to the Liberty Dealership (even though it is out of my way) for one main reason: Mr. Mike McGee is an outstanding Service Advisor. The professionalism of Mike McGee is directly responsible for maintaining my business at Liberty. Let's put it this way: my wife used to go to the """"other"""" Toyota dealership in C-Springs, and due to various issues...let's just say we prefer Liberty.\r
Mike McGee is first and foremost absolutely competent on the technical side. As a mechanical engineer myself, I know what service needs to be done with my car and I am prefer to discuss my vehicle's issues in fine detail. I have been impressed with Mike because he has been a mechanic himself and he absolutely understands the design of my vehicles and is able to easily discuss all of my questions and concerns with me.\r
Secondly, Mike is invariably cheerful and is a pleasure to deal with whenever I go into Liberty Toyota. I have known Mike only a year or so, but dealing with him is like talking to a friend.\r
Third, Mike McGee delivers. When he says something is going to happen, he makes it happen without fail. For example, I had both of my Toyotas in for minor service and wash/wax detail, and Mike estimated the second of the two vehicles was going to be finished on a particular afternoon. I took his word for it, and made plans to pick up the vehicle at that time. This was no easy task, as I live approximately 45 miles from the dealership, and had other engagements going on that day. I showed up, my vehicle was ready as promised with no drama and my wife and I were able to quickly get back on the road. But here is """"The Rest of the Story"""": turns out the service employee that usually does the vehicle detailing was out that day due to being very sick, so Mike was stuck with a vehicle that was not ready to go, and a customer that had been made a promise. So what did Mike do about it? He personally rolled up his sleeves, walked into the back garage and completed the wax and detail service on my truck himself. No, it wasn't """"his job"""", but he made it his business to ensure his customer was taken care off and that Liberty Toyota continues to be the top dealer in town.\r
Here's the bottom line. I am 46 years old and have been around the block. In my adult life I have dealt with various car dealerships not only around the United States but in Germany and the United Kingdom as well. I have, at various times, owned cars from Oldsmobile, Isuzu, Chevrolet, Toyota, and BMW. In my personal experience, Mr. Mike McGee has been, bar none, THE best service advisor/manager that I have ever dealt with. In my professional life, I have run organizations of up to 1,500 employees--so I know what a sharp and valuable employee looks like. Mike is a gentleman, and due to his professionalism and work ethic I have repeatedly recommended Liberty Toyota to my friends and colleagues.""