I used to come here all the time for my two dogs and cat...I would drop and off and have no problems with anything. They did a satisfactory job. One day while picking up my pets, I saw Annie with a dog, a slammed this poor thing by the neck onto the table while she was ""grooming"" them. This disgraced and disgusted me to the point where I never returned and told all my friends who used to go there what she does to the animals. I also had a friend who brought in a cat, and she told them that she would not groom their cat..I think they were lucky ones. Here's a tip, go across the street to Bark Ave, where they actually respect their clients animals and do a much better job. What goes around comes around Annie!