i give them one star for security thats it..i started with them in may2011..in nov and dec i was busy and forgot my monthly payment. but there is a late fee of 10.00 a mo. no prob. on jan 04,2012 i paid 150.00 to cover expenses. i was locked out by security..when i called to tell them i was coming in to make my payment on feb 04,2012 they informed me there was no lock on the unit and they cleared it before jan 31st 2012. why???????? my contract wasn't even due yet..they stole my things weather i had a lock or not ...why did they go look and how cud i remove it if i was locked out by security...they i feel discriminated against me probably because ihave a hispainic last name ....i am sure that was the whole problem..do not do business with thieves yes i said it thieves. they owe me big time maybe i need a lawyer i have all the paperwork and receipts for each and every payment so dont use LAKE STREE STORAGE IN WISE , VA they will take ur things.