I found La Paloma only because I had to make a quick choice of whom would pick up my husband's remains from the hospital. If there were an option for a negative star rating, I would choose it based on my experience. First of all you walk in, and the, ""Funeral Director"", is a young woman with bright heavy eye makeup, with large streaks of blonde running threw her dark hair, and casually dressed. When she introduces herself, she has a big smile on her face and you think she is planning your cruise vacation. Overlooking the appearance, my nightmare was just beginning. I was informed that from the time I signed the paperwork, through the cremation it would take 3-5 business days. On the 5th business day, I called. No one called me. I learned that they had yet to get the death certificate signed. That meant my husband was still on, ""ice"" for a week. They claimed they were having difficulty getting the death certificate signed. They were so relaxed and the attitude was just nothing they could do to expedite it. I couldn't believe how they were sitting on their hands. I had to put my sorrow aside, get on the phone and accomplish what they could not and would not do. In just a few hours, I myself did La Paloma's job, and got the death certificate signed. I am shocked and dismayed at the service they provided during a difficult time. What an undignified way to treat a family, and to treat the remains. Based on the service I was provided they get a big fat F.
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