Krane Heating and Cooling

id: 38068264
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980 S Cass Lake Rd
Waterford, MI 48328

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(248) 682-2600
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Reviews
( 81 )
( 9 )
( 0 )
( 1 )
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Best

I have used them for for about 8 years .I have rentals and when I need help they are there right away. They just put a furnace in my home and they were great. The men that work fo...

Worst

Quick to respond, but after I explained the symptoms, the repair guy pretty much just seemed to start guessing at what the problem might be. He ended up sanding the contacts on t...

Furnace not heating 2/23/2015

They came out on a Sunday after my furnace was not staying on. Were on site within half hour and found the problem within 1 minute and explained the problem to me and corrected it immediately. Called other companies and they did not offer Sunday repairs, will call them for any other repairs or when I need a new furnace. more

Excellent 2/22/2015

Always courteous, fair and immediately responsive. Have had an excellent experience with Krane and would recommend them to anyone needing their service. Great company, great people, great job! more

Very good service and excellent response for new furnace installation. 2/15/2015

While not able to have a service man out at 8 pm, he did arrive before 8 am to troubleshoot the furnace. By 11 am, we requested a new furnace installed and they had it operational by 6pm; SAME DAY. The other Heating vendor we use could not get to troubleshooting the night before also and then arrived at 11 am. And the last furnace installation they did took 4 days to get it scheduled. Krane did the troubleshooting, the pricing and the installation of the new furnace all in one day. more

Fast response, excellent customer service 2/15/2015

They solved my family's heating issues in short time with excellent customer service. Communication was great and much appreciated. more

Not satisfied. 2/14/2015

Quick to respond, but after I explained the symptoms, the repair guy pretty much just seemed to start guessing at what the problem might be. He ended up sanding the contacts on the flame sensor and then left with my $75 check. Furnace went out again three days later, so I went ahead and replaced the ICM unit on my own. No issues since. Can't believe the average rating is five stars. What a joke. more

A very professional and friendly company! 2/10/2015

We lost heat on a very cold evening in January. Did some quick research online to find a local service. I called Krane Heating and Cooling and spoke to Jeff. He quickly scheduled a technician and kept me up to date on the timing of the tech. We had to replace one of our furnaces and they were able to schedule that promptly. Bob and Travis were extremely professional and courteous. So happy that we chose Krane. more

Daryl was great. He is treats the customer very well. 2/9/2015

Daryl was very courteous and was very respectful to the customer more

Great Service 2/1/2015

I have used them on 3 separate times, they were honest, on time, and reasonable on the price. They gave me advice on what I can do to keep our equipment running smoothly. more

Timely, clean, efficient and limited commotion. Sales pitch on new furnace was honest and low pressure, but rating details could have been reviewed in more depth. 1/25/2015

The furnace serviceman showed up at 8:30 AM as promised and quickly diagnosed the problem as fatal...the furnace was 23 years old. The inducer was bad and the overall condition did not warrant replacement. The serviceman recommended a new furnace. I had a Bryant and they replaced with a Bryant. The efficiency rating increased to 95% from 92.5%. However, this was a major purchase and I didn't feel like enough time was spent reviewing the pluses / minuses of the unit or the brand. The two-stage burner seems to have helped heat distribution throughout the house, however the noise level when the blower is running is higher than the old unit. We could not hear the old unit running whereas the new unit can be clearly heard. The new furnace installation man arrived on time and within 4 hours had the new unit temporarily installed and heating the house....good because we had been without heat for about 22 hours. 48 hours later they returned to complete a professional looking installation including a new humidifier, air filter and thermostat. Overall, very pleased. more

Great service 1/20/2015

They kept their appointment time. The service was thorough. Would highly recommend. more

See below 1/20/2015

Excellent service. Called before arrival arrived on time wore covers over his shoes checked furnace out answered all my questions very satisfied with service. Will use again more

fast and reliable at a great price. 1/18/2015

The technical took his time testing my furnace all over to make sure everything was working correctly. He discovered that a switch was faulty and ordered it right away and came back at my convenience to do the repair. more

Awesome company. Krane rocks. 1/14/2015

We trust Darryl to tell us what is accurate; and what we need to do to rectify the situation. He said our blower was done. So the techs came out the next day and gave us a new Bryant. My husband is so happy - the house is SO COMFORTABLE and quiet. THANK YOU KRANE!!!!!! more

Dealing with Krane was fast and easy! 1/14/2015

I called Krane about installing two new whole house humidifiers to replace my 18 yr old units. They answered all my questions (and I ask a lot!) and ultimately did a great job installing the new units, which are quieter and more efficient than my old ones. The price was very reasonable (I do my homework) and the whole experience was really quite painless. I will definitely call them again whenever I need HVAC work! more

Our furnace quit on one of the coldest days so far for 2015. Great service from start to finish. 1/10/2015

Our furnace went out on Thursday night 1/8/2015. We called Friday morning and Daryl came out to fix our furnace. He was a great service tech. Where any other tech from another company would have given up because our furnace is a pain to start with, Daryl kept trying everything he could think of, and he finally got it fixed the right way, and we got our heat back. I will definitely recommend Krane anytime. Thanks again, Mike more

Krane Heating and Cooling provided terrific customer service to me and my family. 1/3/2015

Krane Heating and Cooling were quick to respond to my initial phone call. We lost heat on Christmas Day, and they made sure that our problem was solved quickly. We appreciate their prompt and professional service. more

Great!!! 12/31/2014

Fast, efficient, polite, quality service provided to us in our cold cottage after hours. So nice for my wife and I to be toasty warm in our cottage so quickly! And on a Sunday night just after Christmas. more

Great service 12/29/2014

Very fast and courteous service. Came out on Christmas Eve to replace my furnace. more

Excellent service 12/11/2014

Excellent service more

Very professional. 12/9/2014

The man was informative and helpful. I would use this company again . more
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