I have had two terrible experiences here. After receiving a gift certificate to go, I made an appointment for a basic trim. I have extremely thick hair and the stylist continuously pushed hair products on me during the appointment - even after I had expressed several times that I was not interested in purchasing anything. My gift certificate was for a cut and style by one of their newer stylists - apparently her idea of a "style" was to half-blow dry my hair in the middle of a humid summer which then looked like a frizzy mess for the rest of the day.
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