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Kool Smiles - 0 Reviews - 5422 Forest Dr, Columbia, SC - Doctors & Other Healthcare Professionals Reviews - Phone (855) 428-1735

Kool Smiles

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5422 Forest Dr
Columbia, SC 29206
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(855) 428-1735
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Kool Smiles - Columbia, SC
Kool Smiles - Columbia, SC
Kool Smiles - Columbia, SC
Kool Smiles - Columbia, SC
Kool Smiles - Columbia, SC
Kool Smiles - Columbia, SC

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Reviews

Editorial review from Citysearch 12/17/2013

My 4 year old and I had a similar situation and will never go back. They put two caps on and I've never seen that much blood for two caps and the stupid yes stupid nurse let her basically drown in her blood because she wasn't suctioning like she was supposed to. I had to keep telling her she's drowning suction her. All the while my daughter cried and cried. She was traumatized and is in her own words afraid of the doctor teeth. NEVER AGAIN!!! more

Editorial review from Citysearch 2/12/2013

DO NOT BRING YOUR CHILDREN TO THIS OFFICE! I brought my 8yr old son to this place to have a cavity removed, I picked Kool Smiles because I wanted a place geared towards children so it wouldn't be a scary overwhelming experience. When we walked in everything looked great, very clean, inviting waiting area with things for children to do. Nice receptionist. We were called back fairly quickly. The back area was open and clean looking. The nurse took us to get Xrays, and that's where the hell started and it turned into the worst dentist visit I have ever known. The nurse jabbed the Xray film into my sons mouth to the point where he gagged and threw up a little in his mouth, she did not apologize, she just started saying ""I didn't even touch him, I didn't even touch him"". We went to the exam room and the doctor and nurse started getting everything ready, went over the Xrays and told me an extraction would work. I told the nurse I wanted ""laughing gas"" for my son to calm him down, again I wanted this to be easy on him- not some horrible ordeal. They put him on gas but didn't explain it too him, I was the one that told him to calm down and breathe through his nose. Kool Smiles states in their paperwork multiple times that they ""show-tell-do"" to explain everything before it takes place to keep the child at ease, that did not happen at all. At no time during the visit did the doctor or the nurse explain anything to my son, or to me for that matter. Since I have had a tooth removed before I ended up just standing by my son and explaining everything they were about to do while the doctor and nurse came in and out of the room. The only time they spoke to my son was to Bark at him to move this way or that. They stuck numbing gel in his mouth and around his tooth so hard he started to get upset and they brushed it off. Then they stuck him with the novacaine needle without saying anything to him and the doctor told him ""well yeah it's gonna hurt"" when my son flinched and complained. A short time later the doctor came back in and just jumped right in and started yanking out the tooth. I stood beside my son and helped hold him in place because he was scooting off the chair, then he started screaming in pain as the doctor ripped the tooth out. At first I thought he was just scared but it became very clear that the novacaine didn't work and the doctor just took my sons tooth with no pain relief. My son was in so much pain he just cried and cried and the nurse told him ""you need to calm down and stop crying cause you might scare the other kids"" I have never wanted to hurt anyone so much in my life! My son is 8yrs. old, not a little kid, but a tough boy and I have never seen him so hurt and scared. We ended up going to another dentist on the way home to get him checked out and the other dentist told us the cavity was probably infected and the dentist shouldn't have pulled it without giving antibiotics for a week first, that's why the novacaine didn't work. The people at that office told me they hear complaints about Kool Smiles in Columbia all the time and were nice enough to give my son a prescription for pain. This visit turned into eveything it wasn't supposed to be. Start to finish the whole thing lasted maybe 25 minutes, but my son will never forget those 25 minutes. more
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Kool Smiles

Owner Message

  • Kool Smiles dental offices are specially designed for kids and their parents. Our staff is trained to work with children as young as 1 or their first tooth and with people of all ages. Kids and parents choose Kool Smiles because of our fun, friendly, and clean environment.

    Kool Smiles is all about convenience. We accept most types of insurance, including Medicaid, state health insurance plans (SCHIP), and military insurance. We also have cash and credit options, including CareCredit. If you have any questions about what your insurance covers we'll be happy to help you understand your coverage. We also have conveneint appointment times to accomodate your family's schedule. Not all dentists participate in all plans in all locations

    97% of Kool Smiles patients say they'll refer their friends and family! Call your local Kool Smiles office today to begin your path to a lifetime of great dental health.

Additional information

  • Hours:

    Mon-Fri 7am to 9pm; Sat 8am to noon; Sun noon to 6pm
  • Neighborhoods:

    East & Southern
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