I go to see Dr. Walling, she is so friendly and always remembering everything year to year, even details of where I work (local healthcare) and my children. I think she is wonderful.
However, her staff is rude at times. Picking out glasses is their choice, they are not easy to deal with. My daughter has gone back for adjusting of her glasses and is treated as she is a bother.
Excuse me staff, but I drop a small chunk of change into their practice every year as we require contacts and glasses. I have great insurance as well.
I just talked to a staff member a few min ago on phone, rude, rude...rude. When I go to pick up my contacts, I am going to let them know I will just take my business elsewhere.
It is sad really, I have recommended their office to everyone in our medical office over the last 8 years. Coworkers have come back talking about how rude the staff is, I have defended them too long.