Last week I went shopping at the Lake Zurich Kohl's, store #0420. I was trying on clothing in the women's dressing room. I came out of my room and into the main dressing room area, headed to the full-length mirror. When I looked in the mirror I saw a male employee standing behind me, looking at me. Needless to say, it scared me half to death. I was startled, then said to him, ""I'm sorry, you scared me. Normally you don't see a man in a woman's dressing room"". Instead of apologizing, he rudely stated, ""Well, I work here, so..."". I then left the dressing area and went straight to the cashier and she called a manager over. When the manager came out and I told her what happened she apologized, but then used the excuse, ""Well, we're very short-handed today"". While she was telling me this, two female employees were about 20 feet away, talking to each other and putting clothes away. It was obvious there were female employees present that could have just as easily done the same job this young man was doing. I emailed customer service that day and was told I would recieve and email in 24 hours. It has now been 1 week and have yet to hear anything. Not only will I never shop at the Lake Zurich location, I will never shop at Kohl's again PERIOD. There are other stores that have better prices, better quality and better customer service.
Cons: Terrible customer service