I have been there a few times and have always received great service. The employees are attentive and knowledgeable. They do get busy at times and the parking is not great, but the store is very nice. The prices seemed to be very competitive with other music stores in the area. They always seem to help people find what they want and or need, even if it is not the most expensive. They will help you get what you want without trying to talk you into buying the most expensive one like some people do. They sell you what is on your level, what you are looking for.