I have no idea who the person who wrote the bad review is talking about. I have been there several times when they are at their busiest and gotten great service (and they are flooded with shoppers around the holidays). They have always been extremely nice, knowledgeable, and I love going there. They have products you will not find anywhere else in the state. You can find things cheaper at a big box stores, but shopping here actually puts money into the local economy, and I promise you no one at those other stores will help you find the right product or gift for you. You will find most of their customers return again and again because they like going there.
Pros: Fantastic service, amazing selection for a small-town store