For starters, one star is too high of a raiting for this company. I booked their train for my son's 3rd Birthday party 3 months out. They were very kind and even boasted about the fact they provide the train for a large city event called Light Up Ocala. They also went on, and on about how they are a big Christian company and only provide discounts to churches (I asked about a military discount). No discount, no big deal; we booked with them and was told they would call a few days out to confirm the delivery. We were fighting some nasty colds and never even gave a second thought to the fact that nobody called me until the morning of. So, I hopped online to pull up their number to give them a call around 9:45 (party started at 1) and saw the review posted by jerseystrong and my heart sank into my stomach! I called every 10 seconds for 30 minutes and left 2 messages. After an hour of hearing, Hi you've reached Kathy, leave a message and I'll call you back (no quotes because it isn't word for word), I gave up and called another company to get a bounce house here. We had a train themed party with a jungle bounce house because that was all I could get last minute. They have got some nerve calling themselves Christian and destroying ""thy neighbor's"" special events. I wouldn't adivse my worst enemy to use this company! The best part is, that the company I ended up getting the bounce house from has received many last minute calls from people that used this company and experienced no-shows. I agree with jerseystrong's statement ""this company is pure garbage!!""