Alan Kersey owns and operates this business. It is a family run business. Alan has over 26 years of experience in this field and has owned his own business for years. It is a well respected business and you will be treated with respect and honesty. You won't have to worry about being cheated with Kersey's and you wont' have to worry about who they send out to work on your unit or install a new one. They have trained people on the job, not just anyone will come and work on you unit like some places who will hire anyone off the street. In emergencies they will be right there with no wait. This a very dependable company and you can feel safe with their answers to your questions. Great people to work with.