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Kerivan-Lane, Inc - 45 Reviews - 30 Charles St, Needham Heights, MA - Heating & Cooling Reviews - Phone (781) 444-0279

Kerivan-Lane, Inc

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30 Charles St
Needham Heights, MA 02494
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(781) 444-0279
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Reviews

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( 23 )

Best

Kevin was patient and pleasant in explaining the problem and fixed the issue with the compressor. I appreciate the prompt service from Kerivan-Lane and to date their service h...

Worst

We have been in New England for over two decades and used several oil companies. You mentioned the worst, you get it here. I wish I hear from insider before I signed up contract w...

Fixed AC 9/12/2018

Kevin was patient and pleasant in explaining the problem and fixed the issue with the compressor. I appreciate the prompt service from Kerivan-Lane and to date their service has been excellent. more

Mini-split Install 9/4/2018

Rob and his crew assistants Kevin and Nick did a great job installing our Fujitsu Mini-split. They were courteous and flexible when we asked them to reroute one of the link sets to follow specific open joists. And they placed their lines neatly apart from our electrical cables. I am now looking forward to Kerivan-Lane installing our new hot water boiler and indirect water heater. more

repair request 7/23/2018

Robert G was very patient with me while explaining that my air conditioner actually was working just the way it should.. He took the time to make sure I knew about how the time delay worked. He also checked the furnace in the basement and then went outside, took the cover off the unit and checked the insides. Very pleased with this very pleasant man. more

Goodcwork 6/12/2018

The service person was very pleasant and explained his work to me in advance before he started. He showed me how to check and clean the filter. He did his job efficiently and competently. more

Tech Kevin 4/18/2018

Judy: My husband and I were very happy with the curtiousness of kevin coming late in the evening last night and the swiftness in diagnaious our issue. The follow up with an early morning call with all the info we needed was very helpful. more

Hot water instlallation 3/22/2018

We found our hot water heater leaking at 8:00 pm one night. Called Kerivan Lane immediately. They took the info and had a tech at the house early the next morning. A new heater was installed by 1:00 PM. Great service! more

A happy customer! 2/16/2018

I had a complicated heating issue which had been going on for 6 weeks.Tom worked hard to find the issue and resolve it quickly. He was very polite and explained everything he did as he went along. I would definitely call on him again if/when the need arises. more

Propane install on job site 2/9/2018

Phillip was professional and friendly. more

Bob came on time to check and fix our outdoor spigit to our fill area... 1/31/2018

Bob was excellent!!! He found a spider's nest blocking the pipe and removed it very nicely !!! He also showed me how to program and did program our thermostat!!! Great Job Bob !!!!! Thanks !!!! Jane McDonald more

Kerivan Lane 1/12/2018

Ron called me about 30 minutes before arriving which I requested. I asked him to wear floor protectors over his shoes which he did. He inspected my split ac/heat unit thoroughly and recommended a part to eliminate a constant noise which he attributed to a gear mechanism. He also tightened a couple of faucets for me. Finally, Ron informed when leaving that once the part was in the shop the office would call to set up an appointment. I have had previous experience with Ron and he is very knowledgeable and thorough. more

Sean's the best 1/9/2018

During our recent subzero weather and snow KL was mindful of its client fuel needs. Without even calling, KL scheduled an oil delivery on a Sunday morning, even with temps at -6 degrees. Because of the cold we had not yet shoveled a path to the fill but Sean was totally professional and gracious when we apologized. He plowed through the deep snow and made the delivery. We appreciated the peace of mind having a full tank but we were more appreciative of KLs and Sean's service. Thanks. more

Kerivan-Lane Inc - No Heat Emergency 12/23/2017

We lost heat in our home. Peter from Kerivan-Lane came out right away and got the boiler going in an hour. He ordered the parts needed to make final repairs and was back within 48 hours to complete the job. One part of Kerivan-Lane's service that impressed me was the terrific communication. Mike, the service manager, explained the process and scheduled the job to make it easy for me. more

New to propane 12/22/2017

Kerivan lane has delivered a great customer experience. Explained the options, costs and installation thoroughly and completed the install flawlessly. Nice to do business with nice people. more

Great Job 11/18/2017

Great job! Clean, neat, professional and gave us updates twice a day during the install of my new Burnham boiler. Thank you KL team more

Radiator Issue 11/14/2017

Kevin was friendly and accommodating and was able to fix our heating issue. He also was very helpful in explaining the issue and how to avoid future problems. more

Highly recommend 11/10/2017

I've used Kerivan -Lane for about a year and a half, first for oil delivery and plumbing and them for an oil to gas conversion. Everyone I've worked with has been courteous, knowledgeable and professional. I was incredibly impressed with Joe Forde, who did the oil to gas conversion and installed my new boiler and indirect hot water tank. He sets the standard for top-notch customer service and professionalism. He showed up on time, worked 12 hour days to get the job done quickly and was incredibly good at communicating with me about the job. He left his work area neat and organized when he left each evening, and completely cleaned up the job site when the work was done. He gave me his cell number so I could reach him directly with any issues and to coordinate the gas hook up with the gas company. He was incredibly responsive when I needed to reach him in off hours. This was hands down the best experience I've had with any plumber in 15+ years of home ownership. I would definitely work with both Joe and Kerivan- Lane again and refer my friends and family. more

Boiler replacement 11/6/2017

I am pleased with my recent purchase of an Energy Kinetics boiler and water tank from Kerivan-Lane. Kevin McClay was very helpful with the whole process and Joe Forde did an excellent job of installing the system. I have been a customer with Kerivan-Lane for 14 years and have had five star service throughout the whole time. I have recommended them to both friends and family. Their experience was also five star worthy. more

Worst 1/14/2014

We have been in New England for over two decades and used several oil companies. You mentioned the worst, you get it here. I wish I hear from insider before I signed up contract with them after moved to a new property... more

Customer for 40 years 7/7/2013

I am shocked reading these reviews. We have only had outstanding service and courtesy from their employees, technicians and family members. We use them for oil and plumbing and never hesitate to recommend them. more

Rip Off 2/16/2012

Family has been a customer for Decades. They average more than 40 cents a gallon Vs their competitors? is their oil any different? shop around you can do better. Avoid at all costs.... more
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