I ordered flowers through their website to be delivered to a family member while in the hospital. They substituted just about most of what was to be in the arrangement and placed it in a cheap and common vase (I've given many just like it to good will), when the arrangement I had ordered specifically described a ""delightfully different"" vase. It was mostly filled with greenery when it was supposed to be all roses. I'll never order from them again and have told them so.
Pros: they deliver
Cons: they substitute to an extreme