Kempsville Auto Care Center

I would not recommend this place to anyone. I took my car here to get work done. What should have taken a day at most, took nearly a week and then, to top it off, the owner tells me that while trying to fix my car, he and his mechanics broke something on my vehicle while trying to figure out what was wrong because they did not have the right tool. He then tells me that he is going to charge me to replace the part that he and his mechanics broke. After leaving his garage, believing my car to be fixed after all of the trouble, it ended up not even being fixed. Before deciding to take your car to him, you need to ask yourself whether you want a mechanic who just ""guesses and checks"" or one who actually figures out what the problem is and where it is stemming from before allowing him to service your car. more

I highly recommend this place. Especially if you are a woman. I took my car there after trying to get it inspected at another place. The other place said it would cost over $500.00 to get my car to pass inspection, needless to say it failed inspection. I took my car to Mike and his team after being recommended to go there by a fellow co-worker to have them look over the issues pointed out by the other place and ""suprise"" it wasn't as bad as the first place tried to say. After putting on new brake pads and replacing a few bulbs that were out. I walked out of there with an inspection sticker and I have found my new Auto Repair Shop for life. And needless to say....I walked out of there paying less than 25% of what the first place told me. Thanks Mike and team for taking care of a woman in distress. Pros: ASE Certified Master Tech, Friendly, Wonderful Service, Very Trustworthy Cons: absolutely none!! more

Do not go to this place. It is the worst auto center on Princess Anne road. They charged me $ 253 just to replace a light bulb. I cannot believe they would charge me over 200 bucks to have a new light bulb put in. After I made friends with a car expert, he said they had ripped me off. Again, do not go here. more

I have been going to Mike's place, Kempsville Auto Care, for about 5 years now, and they never cease to amaze me with their service and overall level of customer satisfaction. I thoroughly trust them to tell me what needs to be done, what DOESN'T need to be done, and to do the repairs quickly and efficiently. TRUST is a very important thing, and I highly recommend Kempsville Auto Care for this reason. Pros: Quick, fair, and efficient. They'll earn your trust, as they did mine. Cons: none I can think of more