Keenan, Lisa, DVM Spencer Springs Animal Hosp

Just had my first visit with them.\r \r After a visit to my regular vet - who did next to nothing, and charged out the wazoo for it - I took my dog here to have a lump looked at. A friend who does foster care recommended them as the rescue group she works with uses them. \r \r The difference in the quality of care was ridiculous and if I could get my money back from my other vet I would. They charged me a lot of money to leave me a voice mail that said ""the test was inconclusive but if you're worried keep an eye on the lump"". Of course I'm worried thats why I'm here.\r \r Its only been one visit but my dog got better care and I was only charged 1/3 of what my other vet charged. more

I've been to this vet a few times due to a recommendation from a friend who's been going there for years. When my LabWhippet mix had a heat stroke and had to be rushed in as an emergency this vet saved her life! Plus the price for the emergency service was very reasonable! I recently had to take my CorgiShep mix in due to a bad bite on his head and ear. Not only did they not charge us to keep him over-night last minute, the service was only around $200 and for what we got that was more than reasonable! They even did a free nail clipping! The medication prices are very good as well and the whole place just has a good atmosphere. I don't get the vibe that I'm about to be ripped off when I walk in the door. Vet care can cost an arm and a leg and I feel like they work hard to make sure the animal gets proper car without charging for everything they can charge you for. It seems like they care more about the animal's health and well being then the money they're going to make. The vet we saw in particular for the bite even gave us a $40 discount on the anesthesia. I will be taking all my pets there when I need care for them! more

I had to bring my cats here after they got an infection at another animal hospital. Everyone was so wonderful in caring for my cats. I wanted to take my cats somewhere where they loved animals and this place is it. They are great. I feel very confident that they will take good care of my pets, especially since my cats are scared of their own shadows. Everyone is always super friendly too, which makes my visit and my cats visit more enjoyable. Pros: Very friendly and polite, love animals. more

The staff here was very knowledgeable and seemed to genuinely want to help. Receptionists are very warm and friendly. I would recommend this place to anyone. more

I won't be going back. I had an appointment for 7:45 am on November 20th for my dogs ear infection and a growth on the dogs flank. I arrived ten minutes early. I was told by a receptionist, Ill be with you in a minute. I was not told to sign in. That person got on the phone a for four telephone calls. Other people arrived and signed in and were seen first. I was left standing there like an idiot. I asked them why I was being treated rudely, why other people were being seen before me and that I have an appointment. I asked why someone on the phone is more important than someone standing there. If they consider it rude to refuse bad service then that is their opinion. I was told to wait and that the vet would be right in. I could see down the hallway that the vet was not coming ""right in"". I was told by the vet, Dr. Bower, that Jillian would call me within the next day. She did not call me. Dr. Bower did not call me back about the results of a test. He said he sometimes hears similar complaints about their own customer service. Dr Bower addressed the ear infection but did not test the lump-growth as part of the appointment until I asked him to. He took a tissue sample and never called with results. I called Jillian almost two weeks later and she said that the owner woman (the owner listed on their website is a man) said I was being rude and she accused me of being insulting. Jillian said she heard different versions from their staff. she said another dog was taken because it was an emergency. I informed her there was no emergency and I had a problem with not being asked to sign in and treated like a good customer, and that they take telephone calls over people standing there with money in their hands. Jillian admitted that she was not present and she did not witness the incident. Jillian continued to accuse me of being rude. In fact Jillian did more damage to my opinion of Spencer Springs than her receptionists did by their incompetence and lies. Pros: You'll be treated like a rube - if that's what you need or want. Cons: You'll be better served elsewhere. more

I have two british shorthair cats 9 months and 5 months. One of them had severe stomach problems. Turned out to be a parasite and Dr Hicks and his team took wonderful care of my two kittens. Then I had to go back a month later as I had been contaminated with ringworm. They immediately did a spore culture test and 8 days later I find out the kittens are clean, but I need treatment. I picked it up off a surface somewhere. Dr Hicks and Dr Bower took great care of the cats and reassured me that my lesion will go away and that it can not be transfered to the cats. They are always so helpful and the staff is friendly, helpful and love animals. The hospital is one of the nicest I have seen. 5 stars +. Thanks so much for everything. Love you guys! Pros: Extreme knowledge from all staff Cons: I live 30 miles away, but go there anyway, because they are the best in town! more

As soon as I walked into Spencer Springs for the first time, I was struck with how well ordered, clean and friendly the whole place was! The staff is welcoming and very helpful as well as the doctors. The wait time and prices are very reasonable. I would recommend this place to anyone and I'll never take my dog to another Vet. Pros: Everything about the place. Cons: Only that it's a little far from my house! more

We had a terrible experience when boarding our dogs at Spencer Springs. I would definitely recommend proceeding with caution if you are considering boarding your pet here. \r \r We returned to pick our dogs on the fourth day of their three day stay, and were told that one dog had a slight case of loose stool. When I inquired about the vaccines given, the charts were unclear, except to say that a vaccine had been administered to one of the two dogs on the day prior to our pick-up date. The doctor not only had no explanation as to why the dog had been given the vaccine on the third day of his four-day visit, he also was unable to tell me which dog had received the vaccine. The vet was apologetic, and admitted that there was no excuse for such an error.\r \r Upon check-out, I ran into the person who was responsible for caring for the dogs during their stay. She informed me that Sam had experienced severe loose stool over the last day.\r \r Once we returned home, Sam experienced three weeks of periodic, but severe loose stool. We returned to Spencer Springs to have him examined, at which time the vet prescribed antibiotics and anti-diarrheal meds. These medications were totally ineffective. After our second return to the vet following the boarding, we decided to look for an alternative. \r \r It wasn't until we became desperate that we sought the help of a holistic veterinarian. We treated our dog with a homeopathic remedy to reverse the negative effects of over-vaccinating, and put him on a diet of organic baby food and organic brown rice mixed with acidophilus for two weeks. His loose stool completely subsided within two days.\r \r The level of incompetence that we experienced forces me to strongly recommend against having your pet treated at Spencer Springs. Pros: location Cons: incompetence, failed to acknowledge pet's history of reaction to vaccines more

Dr. Hicks is very fair. My dog has cancer and instead of giving me false hope, he has said that little can be done. My dog is a large breed and is almost 15. Pros: Fair prices and will give you an honest answer Cons: Office called me to ask me if my dog was better- he has incurable cancer more

I have been bringing my pets to Dr. Hicks at Spencer Springs Animal Hospital ever since it opened about a dozen years ago. He is the greatest vet on the planet! He correctly diagnosed a thyroid condition that my Golden had, which my former vet missed. Dr. Hicks has successfully treated my poodle?s allergies, and he also removed a large cancerous growth awhile back on the same dog and saved her life. When my pets have problems, I am always able to get in right away, and I know I am being charged fairly. Their staff is very friendly and helpful and the facility is very clean and welcoming. Pros: Price, Location, Service, Everything more