(This is a copy of the review I provided via Google)
This is my first experience with JRS Auto Repair. I found them by searching Google for Repair Shops in Laurel, MD. I picked them because they had the best reviews. Starting with my first phone call to the shop I had an excellent experience with the JRS staff. The receptionist did a great job of explaining the service process to me. I've dealt with a lot of Auto Repair shops over the years and usually after speaking with a mechanic or manager I leave feeling like I've been hustled or that they're just trying to find things to increase the cost of the service. I honestly didn't feel that way with JRS. They explained my options clearly. When I picked my truck up the mechanic made a point to come up to the front desk, greet me and show me the worn wheel bearing hub that needed to be replaced. The work I needed was pricey, but from what I researched I didn't feel as if I was being over-charged. They charge about $40-something to diagnose your issue but waive the fee if you allow them to repair your vehicle. The most important part for me was the warranty I got on the equipment, fast turnaround time, and the fact that I didn't leave their shop feeling like I just got screwed or hustled. Overall, I am very likely to do business with JRS again.
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