Joseph Kellner very unprofessional! He is a very arrogant, rude and ignorant person.\r
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I just recently changed my profession and decided to do something with my hair. I looked up online and found Joseph Kellner, who claimed to be the best hair stylist and colorist in town. I called him three times, left him three voice messages before he returned my phone call. Trusting him my hair was the worst decision I ever made in my life! \r
First he showed up for our appointment with 50 min delay. He doesn’t care about somebody's schedule. My original color was very dark brown. I was bored with my hair, wanted put something refreshing to my hair. I asked him for some advice, but his decision, not advice was to put strong red in my hair on top of the highlights he made. He also put some glaze, letting me know this will wash out. He did not give me any other options. He insisted to change from dark brown to red. When I asked him about blond he rejected using his very ignorant demeaning manner repeating often: “be quiet, my friend!” \r
I asked him to trim my ends little bit, he cut my hair at least 15 inches shorter. I have a very fine hair. Joseph Kellner trimmed and thinned my forehead hair so now my hair is even thinner. His cut on both front sides on my face looks very thin. When I came out and saw myself in the mirror by daylight, I was shocked. My self esteem was down, I became very insecure, my mood was down.\r
I can cry when I see myself in the mirror. It took me almost three weeks to lose this ugly red, but my highlights look not better. Very irregular spots on my head in yellow disgusting color.\r
I called him to correct his mistakes. He showed up again with 30 minutes delay. His ignorance was over the top. He insisted to put more red and “take down the glaze”, I rejected. He could not fix my hair anymore. I expected my money back, but this never happened. He told me that I will receive my money back soon. Two weeks later I sent him friendly reminder by using his Facebook messenger, he responded that he will send me my money back ASAP. When I reminded him week later, he asked me for my address again. Again week passed by and my money has never been refunded. \r
After my third reminder he responded “Your payment will be sent ASAP, stop harassing me, I have reported you to Facebook” and blocked me.\r
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Joseph Kellner is not only very unprofessional in all counts but also a scruples liar.
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