Word of advice to business owners, when you have an employee that promises customers one price but it turns out that it is not correct, I believe you should stick to that price as long as it is reasonable. I have been a long time customer of Inglewood Family Dentistry. So when I had to replace my night guard which was wearing thin they are who I called. The receptionist promised me that it would be covered by my insurance plan and I would not have to pay out of my pocket. When I received the bill I had noticed that they had charged a different price than the one they had told me. Well naturally I called to let them know that there had been a mistake and I was over charged. They ended up firing the receptionist because she was also telling other customers false information. Although I sympathized with their situation I expected them to stick by their original price. To make a long story short they did not take responsibility for their employee and I ended up having to pay money out of my own pocket. My anger did not come from having to pay the money (only a little) but it was about the principle of the matter that bothered me the most. During the conversations about this issue with his office, I was told that the dentist could not wave anymore fees. What I want to know is how do they determine which fees to wave? Well it obviously has nothing to do with customer loyalty. In addition of my long standing business, I also recommended them to my family which brought in new business. So I ended up paying for something was wasn't suppose to cost me anything but I did later find out that you can buy night guards at the drugstore for a lot cheaper then what I had to pay for mine.
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