I just read the latest review (from 7/31/09) that was negative... not too sure why the patient was so unsatisfied.
Lena was nothing but patient with me, explained everything in detail, and even reworked a filling between teeth that was botched while I was overseas. She was my dentist in FL for years after a friend referred me to her. I fell in love, and would even fall asleep in her chair as she was working on my teeth (I suppose that's the biggest compliment I could ""give?"" - not that I'm not afraid of the dentist, but don't think it's necessarily pleasant). She would always ensure I was properly sedated in the area she would be working in, and was tre-gentle.
Becky in the front office would take care of my paperwork, and there were never any problems (even when I had to reschedule many times... , even when I was 30 mins late for an appt... etc). I think anyone who claims she is ""cold and unfriendly"" must have majorly misunderstood her.
I'm now in San Francisco (ironically, working for a software company, DoctorBase, that offers search results and reviews for dentists and other doctors - ethically & legitimately!), and I really do miss ""my"" Lena.
Pros: Shaded (free) parking, quiet office, tvs in patient op rms