I had this company tow a vehicle for a young adult living with us when her car broke down on I95. It broke down on a Friday evening and I called them Monday morning to have it towed. Woman I got on the phone was very nice and told me they had already gotten a call from the FHP and would get it towed in and look at it. I was there by 10am with the keys to the vehicle and waited most of the day as they said they would look at it. When they finally looked at it they couldn't get it to run so I went home and waited for them to call after a more thorough look at it. I called back several times and each time no one could help me. Finally after a few weeks I drove back down there only to be treated very rudely and told I couldn't have anything from the car as it was not my car and they could only deal with the owner. If I wanted to have a notarized statement from the owner I could get her personal things and they could talk to me. By this time the car's owner had taken a job in NYC and moved there. I came home very frustrated and talked to a friend that has a towing business close to where I live. He said they would charge me so much a day for storage as well as the towing and diagnostic fee and I would be better off just to forget it as they would get title to the car and sell it at auction to recoup their money. It would not have been there more than a week if I could have gotten them to return my calls. I think they did this as they knew they could make more money from selling it or piecing it out or maybe one of them wanted to repair it and use it for themselves. We had someone that wanted to buy the car as is so she was going to sell it anyhow and not fix, but she would like to have had her personal things from the vehicle. Anyhow I will never do business with them again. They are very shady, not upfront and honest at all. I own a small business and would never treat a customer the way they treated me.
Sincerely,
Bonnie Nettles
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