Over the years of looking for that perfect auto repair place, I, as well as many others have gone through getting auto shops, who were not so honest, fair or reliable. After much frustration and more money than I am willing to admit to, I have finally found that perfect auto repair place. In Colorado Springs, Colorado, that would be Japanese Connection on E. Boulder Ave. A massive auto repair building that obviously, has been upgraded and kept fine tuned with the times, Kraig Hermes has built a business that offers the total package.
If you are like me, you are scared to death to take your vehicle to be repaired. You don't know the details of what you need to have done, you don't have a clue what it will cost and you are sure, the mechanic will see that dumb look on your face and take you to the cleaners. Not at Japanese Connection. From the minute you drive up and walk in the door or call on the phone, you can feel the good atmosphere of this place. Extremely clean, comfortable and the friendliest staff I have dealt with in years. Plus, they keep a hot pot of coffee on in the waiting room. Matt is the Service Manager at Japanese Connection. He is knowledgeable and a customer first, car guy. He knows about vehicles and offers as much information and facts as he can. You can take his word for the final diagnosis of problems. He never adds stuff to the bill that is not needed. Another added feature of dealing with Japanese Connection, is Service Intelligence. Service Intelligence keeps up with your vehicle and lets Matt know when it's time for needed maintenance or checking for potentially needed repairs. No guessing...facts and statistics that are designed especially for what is going on with your vehicle. They send you an email or postcard with a reminder for you to think about getting those things done.
Colorado Springs is lucky to have this great business. Finding the perfect auto repair place can make you crazy and can break the bank. Japanese Connection is a breath of fresh air.