The Owners are, without a doubt, good people ........... and their store is a good one. The thing to beware of here is their radically poor choice of a Pool Table Installation Technician! They know his work is demonstrably poor --- YET they continue to recommend him and send him out on installation jobs! Unfortunately, that obviously reflects poorly on the judgement of these nice folks. So, if you buy a Pool Table from them, and you don't want to be facing installation problems ......... by all means, call an outside Installer!!!!!