I totally agree with the first review, however I don't go in expecting a quick cut. I go during the work week, (not at lunchtime) and only once or twice have I had to wait more than a few minutes. Every one of the barbers have been very thorough even if it takes up to 30 minutes. That being said, I usually only go once a month, so there's usually a pretty thick mop on top! I once walked in 10 minutes prior to closing and Jackie still didn't do a rush job. She took her time regardless, and I was very happy with her work.