Meenan

I would not recommend this company to anyone.Excuses excuses all the time.Bill the salesman very good gift of gab.That is all he is good for.I talked to Bill today only because he answered the phone.He accused me of terminating my contract which I did on 12/1/15 the contract expired on 11/30 /15 skelton sent me an early termination bill for 499.00 plus an 8.00 late fee .Bill from sales told me he will get back to me in the afternoon today.Guess what,You gessed it Bill the B S artist never called. People You don't need the kind of service this company provides.They are truly awful. more

I am looking for any customers who deal with this company. I am not to happy with them. Tell me your feelings about this dealer. lsenerson@yahoo.com more

I am very disappointed in this company. Their motto is that the service is the difference, and I hope that is the case when I find other companies to be honest, responsive, and tell me that I will be billed for work before they complete it. I would encourage anyone thinking of using this company to not do so and those who are in contracts to watch them carefully to avoid over billing. I purchased their gold plan of protection and service, which came with an annual inspection and was supposed to cover more parts and service. I was led to believe by their salesperson Bill that this was a good idea based on the age of my heater and the shoddy repair work done on it previously. I wasn’t able to get my annual service inspection until early spring, after the majority of the winter heating season, due to their lack of personnel. The person doing the inspection mentioned some repairs that were needed. He specifically stated that I shouldn’t put any money into the heater as it would need to be replaced soon. I said that I had the gold plan, which may cover some of the repairs. He said my smoke pipe replacement would be covered. I received several calls from the service center pressuring me to get an appointment to do this work, as it is their slow season. It was suggested that I didn’t need to be home when this was done. As it was covered under my service plan and presumably free to me, I allowed the work to be done while I wasn’t home. I was subsequently billed over $200 for the work. I’ve made repeated phone calls to the service, billing, and sales representatives. They blamed me for believing someone who had no authority to make such promises (i.e. the service personnel). Even, though he was under the employ of their company, apparently he had no knowledge of what would be covered. My sales representative Bill offered to look into it several times and always vowed to give me a call back. I’ve never received a return call. I was encouraged to cancel my contract by the billing department, which I did. more

I am very disappointed in this company. Their motto is that the service is the difference, and I hope that is the case when I find other companies to be honest, responsive, and tell me that I will be billed for work before they complete it. I would encourage anyone thinking of using this company to not do so and those who are in contracts to watch them carefully to avoid over billing. My Experience I purchased their gold plan of protection and service, which came with an annual inspection and was supposed to cover more parts and service. I was led to believe by their salesperson Bill that this was a good idea based on the age of my heater and the shoddy repair work done on it previously. I wasn’t able to get my annual service inspection until early spring, after the majority of the winter heating season, due to their lack of personnel. The person doing the inspection mentioned some repairs that were needed. He specifically stated that I shouldn’t put any money into the heater as it would need to be replaced soon. I said that I had the gold plan, which may cover some of the repairs. He said my smoke pipe replacement would be covered. I received several calls from the service center pressuring me to get an appointment to do this work, as it is their slow season. It was suggested that I didn’t need to be home when this was done. As it was covered under my service plan and presumably free to me, I allowed the work to be done while I wasn’t home. I was subsequently billed over $200 for the work. I’ve made repeated phone calls to the service, billing, and sales representatives. They blamed me for believing someone who had no authority to make such promises (i.e. the service personnel). Even, though he was under the employ of their company, apparently he had no knowledge of what would be covered. My sales representative Bill offered to look into it several times and always vowed to give me a call back. I’ve never received a return call. I was encouraged to cancel my contract by the billing department, which I did. My previous review I was unfortunate enough to not have a contract locked in for my winter home heating oil after Hurricane Katrina hit. Prices went through the roof and many other oil companies weren’t even locking in prices any more. JJ Skelton gave me a price cap and said if prices went down I would receive the savings. Their sales person did an inspection of my oil furnace and provided invaluable information for a first time home buyer. As a technician, he seems very knowledgeable about my furnace and how it works and was very patient in explaining it to me. They also have a very nice font. more