They messed up everything from day one until the very very end. Office ladies are completely rude, incompetent, unhelpful and unintelligent; maintenance is unbelievably slow; apartments are never renovated or updated in any way--they're basically trying to get as much out of those buildings until they completely collapse. We had to deal with bee infestations, rain and snow leaking into our rooms and causing mold buildup year-round, holes in the wall, cabinet doors falling off, etc. In February there was a week where the heat completely shut off, they must have received at least 20 complaints (including a couple from my apartment) and never gave any response until they finally felt like turning it back on. When it came back on the temperature in our apartment was 58 degrees--an obviously liability issue. In the end they send my damage deposit check back to the original tenant (I was the subtenant) without notifying me, despite the fact that the original tenant never set foot in that apartment. When I called to ask what happened they were rude as usual.
I would say to avoid them like the plague, but I bet most Collegetown landlords are similar. At least be prepared for a lot of frustration.