We have a 4 month old Frigidaire refrigerator we placed in our garage that suddenly wouldn't keep ice cream frozen. Under warranty, Frigidaire directed us to service companies. For no particular reason we first contacted General Keystone Service who were, in a word, incompetent. We then called Island Wide and were handled courteously and professionally. More importantly, the Service technician, Mark, was OUTSTANDING. He knew exactly what the issue was and followed up with us after he came to our home. He knew more than the Frigidaire service center people. His insight and information have helped us build a case to have the refrigerator replaced. I can not recommend him more highly.