i have gone to isabella's about three times. the service each time has been the same LESS THAN FRIENDLY. almost like they are doing you a favor by waiting on you. not to mention the person waiting on you is the one to answer the phone, and that phone takes priority. for example my HOT food sat on the counter as i was waiting to be rung up...BUT..the phone rang, so of instead of telling the caller to hold, i had to stand there for FIVE minutes while my food got cold, so they could take a huge order. the food is mediocre at best. the meatballs they use can NOT be home made, they have an odd texture and are very greasy. the eggplant parm is overcooked and greasy and just., well, YUCK-O! last night was the final straw with a pizza i ordered. i orderd half plain and half two toppings. of course when i get home its ALL plain, so i have a huge plain pizza..so i called and was rudely told 'we can send you a gift certificate for the 2 dollars and fifty cents for the toppings'. no apology and it was like it was my fault and i was bothering them. I WILLFROM NOW ON MAKE THE 15 MINUTE DRIVE TO NORTH END DELI IN PLAINVILLE IF I WANT ITALIAN FOOD. THEY ARE EXCEPTIONAL -overly nice: they have offered to carry my bags to the car when i was carrying my toddlers. they also use boars head meats and the food is yum-o. SKIP ISABELLAS AND GO ELSEWHERE!
Pros: i honestly cant think of anything i can say 'pro'
Cons: RUDE SERVICE; MEDIOCRE FOOD; DO NOT CARRY BOARS HEAD
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