The lady at the front desk was super nice--she made me a delicious latte for while I waited. However, I barely sat down when Nicholai came out to do my pre-exam. He was very nice and understanding. Invision recommends doing an advance exam in addition to the general annual eye exam, but he did not pressure me into having that done. After the pre-evaluation and tests, Dr. Dexter met with me. She was just all-around great. I was a bit hyped up after my day at work (and the latte), but Dr. Dexter and Nicholai were both patient with me (and my silly questions--and yes, they were silly). The office is light, bright and airy. There is a parking lot--not overly large and I had to be extra careful maneuvering when leaving since I had dilated eyes. All-in-all, I'd definitely recommend Invision.