I made an appointment for my daughter and I to have a couple's massage (she is under 18). The appt was 12:30. Her therapist wasn't even in the building. They called her and she was on her way. At 12:50, they offered to start my massage. At 12:55, my massage has started adn the other therapist comes in to set up the massage table for my daughter. At 1:00 they finally started on my daughter. Constant interruptions. Not relaxing at all. They hurried through our massages to get us off the tables by 1:30 so the next scheduled appointment could come. While waiting before and after, we got to hear the staff bad mouth each other, talk about the therapist getting written up, and hearing them call the manager. They gave us a gift certificate for a future visit. Not sure that we'll even use it....aggravation isn't even worth a bad, free massage.