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Indy Auto Spa - 6 Reviews - 13085 Hamilton Crossing Blvd, Carmel, IN - Automotive Reviews - Phone (317) 581-9604

Indy Auto Spa

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13085 Hamilton Crossing Blvd
Carmel, IN 46032
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(317) 581-9604
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Automotive , Car Wash , Auto Detailing

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I bought two Groupons for detailing. I tried to schedule an appointment. They never answer their phone. They have a voice mail box for groupon customers to leave information perta...

Editorial review from Citysearch 6/20/2012

I bought two Groupons for detailing. I tried to schedule an appointment. They never answer their phone. They have a voice mail box for groupon customers to leave information pertaining to their deal, their phone number and groupon expiration date. They say they are backed up and will call when appointments are available. A month went by. I tried to call multiple times. No answer. I left another message that if I don't hear from them, I'd go to groupon to get a refund. Another week went by. I put in a trouble ticket to groupon. Groupon couldn't even get them to call them. Groupon issued a refund today. Businesses like this should and deserve to fail. Here's hoping! I'd give them zero stars if I could. They don't know how to run a business and don't deserve yours. You've been warned. more

Do not....I repeat....DO NOT do any 6/10/2012

Do not....I repeat....DO NOT do any business with these clowns. I made the mistake of buying their premium detail groupon. After two weekends of frustration, my car still has not been detailed, and my key is missing. First of all, they're not open on weekends. How can a business in a service industry not be open on weekends? I have a friggin job, and I need my car. Anyway....I decided to leave my car with them for a week when i was on vacation. They first said they were all booked up for the entire month of June, but after talking more they said they could fit my car in since I would be leaving it all week. They did not tell me that their address had changed (or that the sign in front is a different name). Their damn website has the wrong address!! and they didn't tell me!! So I decided to take my car up to the Carmel location (I was dropping my car after hours). Their website doesn't mention that the address for the Carmel location is misleading and they're located in the parking garage opposite the building. So I finally found them and left my car. They called me on Monday and confirmed receipt of my car and said they would have it done by Saturday when I would be picking it up. My car would be at the 96th street location with the key inside and car locked. I arrived there saturday evening....and my car was not there. So I again had to go up to the Carmel location, and there was my car. Filthy dirty. It had not been touched. And my key was not inside. I will be calling them for a full refund, plus reimbursement for my time and gas, and I'll also complain to Groupon. Avoid this business at all costs. more

Premium Detail is NOT PREMIUM, NOT AS ADVERTISED!!!! 5/6/2012

I took a very dirty car to Indy Auto Spa for the Premium Detail- one that I had just purchased from a relative. It's a nice car (Toyota Solara Convertible) but definitely needed some serious cleaning. I've had vehicles detailed before at a place in Castleton - so I figured this would be as good or better, since the premium detail at Indy Auto Spa costs $100+ more than the detailing I'd purchased in the past at the Castleton business. Unfortunately, this wasn't the case. The car was vacuumed well in the obvious areas, windows cleaned, and most of the surfaces of the car were wiped down with a shiny detailing spray. Unfortunately, the leather seats weren't really cleaned and still had some kind of foundation type makeup on them and dirty areas, etc that were glossed over with some kind of ""shiny"" type substance. When I got home, I actually continued to work on my vehicle with a soft cloth and was able to wipe off all sorts of dirtiness - which shouldn't be the case when the car has just had a ""premium detail."" There was still some kind of goo in the bottom of the cup holders around the edges (they were very dirty before the detail - but a wet paper towel is all it took to finish cleaning the remaining goo out of them.) The trunk liner appeared to have been vacuumed, but definitely hadn't been steam cleaned, as was advertised to be included in the premium detail. The carpets were certainly dirty before the detail and had been shampooed, but not in any thorough kind of way. I was able to remove big dirty spots with a can of cheap carpet shampoo and a rag after I got home. It appeared that the carpets had had a quick once over with a good carpet shampooer/extractor and that no attention to detail had been used. The back of one of the mats had some sort of dried old foodie type stuff all over it - which washed right off at my house when I was doing the necessary detailing AFTER the detail. Basically, I had to spend a couple hours finishing what should have been done by Indy Auto Spa. The car looked lots better than when I dropped it off - but I didn't take it there just to have an improvement. I took it there for the advertised services in the Premium Detail. I DID NOT receive those services. After going over the car, it became obvious that whoever detailed my car either didn't care about doing a good job or was so rushed that they weren't able to do a good job. Whichever the case, prospective customers should be aware that the detail services being advertised in the Premium Detail are not truthful. My car had numerous examples of this un-truth in advertising. Finally, the thick padded liners in my passenger side door pocket and my console storage bin were both MISSING after the detail. I called as soon as the business opened the following day and asked them to search for these items. I was told that they would check the vacuum cleaners and look around the shop. Someone called back about 5 minutes later and said they couldn't find them, but someone would contact me if they ever did. Now, I have to spend nearly $50 buying replacements from Toyota. I'm positive both these liners were there before my detail. I had taken my lip gloss out of the passenger door pocket and now there is a plastic depression with a big bolt in the middle instead of the nice soft liner that is normally there. This business not only did a crappy job on this detail, but they lost my liners and basically had a ""don't call us - we'll call you, sorry about your luck"" kind of attitude. BEWARE!!!! more

False Advertising Scam Artists! 1/4/2012

Absolutely horrendous performance of a detail. Folks are better served getting a carwash at a gas station. None of the services listed below and promised were done short of the wash/wax and interior wipe-down if you can call it that.www.indyautospa(dot)com/Premiumdetail.html Groupon users, be aware that you can report them to Groupon and get a refund on your services. For more details, go to Groupon's website more

Total Jerks 12/9/2011

I wish I would have read reviews before suggesting someone buy me this Groupon for a gift!! more

Will you pay $100+ for car wash and vacuum? Dont think so. 9/1/2011

I bought a groupon for a premium detailing at Indy Auto Spa. I am extremely unsatisfied with these folks and their ineptitude to deliver the services, customers paid for. more
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