I took a very dirty car to Indy Auto Spa for the Premium Detail- one that I had just purchased from a relative. It's a nice car (Toyota Solara Convertible) but definitely needed some serious cleaning. I've had vehicles detailed before at a place in Castleton - so I figured this would be as good or better, since the premium detail at Indy Auto Spa costs $100+ more than the detailing I'd purchased in the past at the Castleton business. Unfortunately, this wasn't the case. The car was vacuumed well in the obvious areas, windows cleaned, and most of the surfaces of the car were wiped down with a shiny detailing spray. Unfortunately, the leather seats weren't really cleaned and still had some kind of foundation type makeup on them and dirty areas, etc that were glossed over with some kind of ""shiny"" type substance. When I got home, I actually continued to work on my vehicle with a soft cloth and was able to wipe off all sorts of dirtiness - which shouldn't be the case when the car has just had a ""premium detail."" There was still some kind of goo in the bottom of the cup holders around the edges (they were very dirty before the detail - but a wet paper towel is all it took to finish cleaning the remaining goo out of them.) The trunk liner appeared to have been vacuumed, but definitely hadn't been steam cleaned, as was advertised to be included in the premium detail. The carpets were certainly dirty before the detail and had been shampooed, but not in any thorough kind of way. I was able to remove big dirty spots with a can of cheap carpet shampoo and a rag after I got home. It appeared that the carpets had had a quick once over with a good carpet shampooer/extractor and that no attention to detail had been used. The back of one of the mats had some sort of dried old foodie type stuff all over it - which washed right off at my house when I was doing the necessary detailing AFTER the detail. Basically, I had to spend a couple hours finishing what should have been done by Indy Auto Spa. The car looked lots better than when I dropped it off - but I didn't take it there just to have an improvement. I took it there for the advertised services in the Premium Detail. I DID NOT receive those services. After going over the car, it became obvious that whoever detailed my car either didn't care about doing a good job or was so rushed that they weren't able to do a good job. Whichever the case, prospective customers should be aware that the detail services being advertised in the Premium Detail are not truthful. My car had numerous examples of this un-truth in advertising. Finally, the thick padded liners in my passenger side door pocket and my console storage bin were both MISSING after the detail. I called as soon as the business opened the following day and asked them to search for these items. I was told that they would check the vacuum cleaners and look around the shop. Someone called back about 5 minutes later and said they couldn't find them, but someone would contact me if they ever did. Now, I have to spend nearly $50 buying replacements from Toyota. I'm positive both these liners were there before my detail. I had taken my lip gloss out of the passenger door pocket and now there is a plastic depression with a big bolt in the middle instead of the nice soft liner that is normally there. This business not only did a crappy job on this detail, but they lost my liners and basically had a ""don't call us - we'll call you, sorry about your luck"" kind of attitude. BEWARE!!!!