The worst salon experience I ever had. Wish I could rate this establishment with a half-star (it did have a convenient location). New to the area, I acquired a Groupon to check out local hair salons, and found an offer for full-highlights, cut, and color from Impulse Hair Design. After spending 3 hours in the chair I walked away with the hair cut I did not ask for, partial highlight (that didn???t even touch my roots), and a no-label bottle conditioner that provided no nourishment to my hair. During services I asked the woman if she was going to highlight the bottom portion of my hair, she stated it would cost extra. Cost extra? The Groupon specifically states full highlights. After seeing the cut did not turn out how I intended, I showed her a photo of how I wanted it done, and she argued that was the cut she gave me. What happened to the customer is always right?
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