Impac Property Management

Cathleen from IMPAC has gone above and beyond what is expected of a property manager. I have received emails from her with times and dates stamped on them from as early as 6 a.m. on a Saturday! No other property manager from any company employed through us has ever shown this kind of dedication. more

We have had one year of mismanagement, incompetence, and lack of responsiveness from this company. Impac breached their contract with this association from the very beginning of their term. They do not spend the amount of time at the complex the contract calls for. Charges for services have been higher than agreed to in the contract. Contractors are not paid in a timely manner. Calls from unit onwers for service are either ignored or not returned. Impac's accounts payable is completely fouled up. Owners receive bills for fees already paid, are told their checks were not rec'd and are charged late fees. Impac refuses to acknowledge or correct errors in billing statements. Owners are told to pay out of pocket for repairs which are clearly the responsibility of the association. Code violations are issued but ignored by Impac. Instead of hiring contractors in the area contractors are sent from an hour away (we pay travel time). Repairs are not made until a crisis occurs. Minutes are not mailed out. The minutes they do take are in no way complete or adequate. The safety of the people living here is disregarded. Impac has absolutely no belief that they have a responsibility to the owners. The portfolio manager has no knowledge of the buildings and no knowledge about correct maintenance or repairs. \r \r Pros: None\r \r Cons: Lack of Integrity, Incompetence, Breach of Contract, Unresponsive, Uncooperative more

The service we at Millpointe have been getting from our management company, Impac & their/our onsite property manager, Donna M. Donna has friends & family in this community & if you aren't one of them then you dont get much assistance from our management company. Donna has comitted fraud to protect her family members so the damage they caused could wrongfull be blamed on another unit owner. When I went to Bert & Acella Smith (Impac owners) & informed them of Donna's actions of course Donna lied. I then showed the city reports to Bert & Acella in writing & they did nothing but to cover for Donna. The community wants Donna removed bc of her actions but Bert/Acella Smith won't address the issue any further. The board is meeting next month to make a motion to remove Donna as property manager of Millpointe. We feel Impac should have saw the facts & clearly saw their property manager comitted fraud by calling the plumbers & asked them to write a work order stating another unit was in fault when in fact it was Donna's daughter in law's unit that had a water leak. Bert/Acella recieved an email from the city of Edison stating Donna called them & asked them to issue a citation to unit 177 & not 197 (197 belonging to her daughter in law). With these facts clear as day Bert/Acella refuse to respond any further & refuse to replace Donna as property manager. Bert/Acella Smith own units in this development but do not live here. They are only interested in raising the value of the units they own & not the betterment & safety of the community. There is a new board of directors election supposed to take place, but Bert is stalling bc when we have a full board we will be firing Impac. The community of Millpointe are outraged with Bert/Acella/Donna's misactions & they are going to be fired when there is a full board. in the meantime Bert keeps stalling. There are several Better Business Bereau complaints that have been recently reported against impac due to their shadyness.\r Cons: Incompeitency, over charges, lack of integrity more