Please stay away from Icon! I never write reviews, but I had to create Yelp and Citysearch profiles just to write a review to warn other possible NYC renters against Icon Realty Management. In a city of sleazy landlords and management companies, this place stands out as being the most sleazy I've ever dealt with. Most (not all, but most) Icon employees were difficult and borderline incompetent. Their apartments look lovely- new appliances, recessed lighting, new bathrooms- but as soon as you move in, things start to fall apart. We constantly had light bulbs falling out of the ceiling and our dimmer broke in the first few weeks. My dad (who is quite handy!) tried to help us fix it, but he had trouble because all the wiring was so shoddy.
We were robbed during our first month living in an Icon building. Due to the layout of our first floor apartment, I am 99% sure that the robbers got into our backyard from the street through the basement door that Icon workers never locked and then climbed in our first floor window. After the robbery, it took over two months of constantly calling and emailing Icon to get iron bars put on our windows and to convince them to lock the basement doors. We also reported water damage from a leak in the apartment above us that was never fixed. Towards the end of our lease, we had an infestation of mice even though we kept a very clean apartment and didn't leave any food out. We had the exterminator come and he told us the mice were coming in through two holes behind the stove. In the last two months that we lived there, the holes were never repaired and we just had to live with the mice.
Even with all of this, I wouldn't have signed up to write such a negative review. The final straw for me was when Icon charged us over $600 off of our security deposit for things like ""stain on the wall- $125, nail in the wall- $125."" My boyfriend and I have lived in over 5 apartments in NYC and each time that we have moved out of one, we have left it clean and in very decent condition. We have never been charged a penny from our security deposit. Icon charged us outrageous amounts for every nail hole that we forgot to spackle and even charged us $25 for having a ""dirty windowsill.""
On top of everything, we also had crazy neighbors who constantly called the cops on each other (although that's not Icon's fault).
So my advice is... do not be convinced by their fancy-looking appliances or their offer of ""one month free rent."" Keep looking and good luck!
Pros: One or two nice employees in the office, good super
Cons: Too many to fit on this line- read review below!