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INFINITI of Elk Grove - 10 Reviews - 8586 Laguna Grove Dr, Elk Grove, CA - Infiniti Dealers Reviews - Phone (866) 743-5137
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INFINITI of Elk Grove

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8586 Laguna Grove Dr
Elk Grove, CA 95757
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(866) 743-5137
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INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA
INFINITI of Elk Grove - Elk Grove, CA

Reviews

( 9 )
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( 1 )

Best

Having purchased my EX35 at a nearby Honda dealership used, I took it directly to this Infinity dealership for service as the Up/Down motor in the steering column was not function...

Worst

My husband and I went in to look for a convertible. I was greeted and helped by a great salesman, since we were just starting out I let him know that Infinity was our first stop i...

Used car service Champions 6/13/2013

Having purchased my EX35 at a nearby Honda dealership used, I took it directly to this Infinity dealership for service as the Up/Down motor in the steering column was not functioning at all. Having purchased a warranty, they nonetheless waived my deductible and performed the service as well as checked the tire pressure and did a cursory inspection of everything else. Oh, lest I forget, they washed the car also. World class service indeed! more

LIARS and NUMBER SWITCHERS 3/10/2012

My husband and I went in to look for a convertible. I was greeted and helped by a great salesman, since we were just starting out I let him know that Infinity was our first stop in our hunt for the ""perfect"" date car. We drove, and liked... Before I left I was given in writing the terms of a lease. We went and test drove a few more cars and had our selection down to two. The Infinity and another ...brand. We went back to the Infintiy dealer and drove one more time, ready to sign, but it was late so we told them we'll call you in the morning for the numbers. They came back and the numbers were $100 more than the previous quote, We countered back with what happened to these, we even know the ""desk manager"" who gave us the number as he admitted it. They escalated to the exec. manager. and suddenly the car was not available or couldn't be found. In other words they couldn't make the deal work and used whatever excuse they could to get out of the written quote. I say stay away from the liars. In this economy the truth works, and you guys will NEVER have my business, and I will post here and facebook and wherever else I can find and warn buyers to watch out for the bait and switch, number fixing and everything else that happened in this transaction. For a ""luxury ""dealer, you are no better than a questionable used car dealer in a shady neighborhood more

Enjoyed every minute I spent there. 12/21/2011

Outstanding customer service. Enjoyed every minute I spent there. Company treats customers with pure eastern high-end respect. Special thanks to our consultant Will who is an MVP and a descent man. more

Auto Service 12/3/2011

I called Infiniti of Elk Grove on a Monday and was able to get in Tuesday morning. The loner car made it possible for me to still be able to go to work , my car was ready that evening, and they even washed it. Great service. more

Low key sales and great service 3/1/2011

I went to Elk Grove Infiniti because of the low pressure sales people and the outstanding service. I've got my dream car as it is loaded with tons of great features. Bigger still is the service. It was important to know that any time I needed my warranty service checks it would be handled by someone who treated the car like it was their's. The service folks are great and honest. I wouldn't go anywhere else. more

Best service 10/22/2010

Best customer service I have ever had. Took care of a leaking tire while I sat in their comfortable waiting lounge. The coffee was good also. In no time I was on my way to work. This was the second time I had used them, the first being a dead battery. They checke the battery and discovered it was bad. Gave me a new battery and I was on my way. more

Marty R 10/6/2010

Infiniti of Elk Grove gets the job done. The staff is friendly and welcoming and the service is done as promptly as possible. It's a long way for me to go to get this service and I've never been disappointed. A comfortable waiting area, a loner car or a shuttle will help you fill the time. I hope they're around when I buy my next Infiniti. more

Automobile 10/3/2010

We went out on a Saturday to check out new cars, and one of the dealerships we stopped by was Infiniti of Elk Grove. We were greeted by Will Ng, who we ended up working with. He was very friendly, extremely knowledgeable and definitely LOW PRESSURE. We test drove a car, got a tour of the facility, met other employees, etc. Between Will and his manager, we were able to get the exact car we were looking for at a price within our budget. Dave Scott handled our final paperwork, he was also very friendly and thorough. We ended up leaving with a new car and very satisfied with the whole experience-great dealership! more

Excellent in Service 5/1/2010

Excellent service, particularly by Irving Panigada, our service rep. They clean your car and have excellent customer relations. more

great customer service 4/18/2010

I was really surprised when i came in day for a oil change, didnt realize you needed an appointment and they wer able to put me in anyway without the long anticipated wait. They're customer service is outstanding and i would definately come again and refer someone there\r \r RMuhajir more
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Expect More at INFINITI of Elk Grove!

Owner Message

  • INFINITI of Elk Grove is nationally recognized for providing excellent customer service. We have approximately 1,000 positive reviews online that prove we care about our customers. We include lifetime complimentary car washes with every vehicle we sell, new and pre-owned. We also include a complimentary first service and coupons valued at up to $1,500 in future savings with every vehicle we sell. Come see why we say you can always "Expect More!" at INFINITI of Elk Grove!

Additional information

  • Hours:

    Sun: 10:00AM to 7:00PM; Mon-Fri: 7:00AM to 9:00PM; Sat: 8:00AM to 8:00PM
  • Payments:

    Visa, Discover, Master Card
  • Neighborhoods:

    Elk Grove Auto Mall
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