My husband I bought our first home in April. We're pretty young and don't have loads of money, so it was pretty important that we get a good deal. I e-mailed Howard Hanna from their website and was assigned Corrine Celender. She had a sweet grandmotherly demeanor, but she has been a real estate agent in Pittsburgh since well before I was born, so she definitely knows the ropes. When we found the house that we wanted, she fought for us throughout the negotiation process. She was always easy to reach; she gave me both her cell phone and home number. My only minor complaint is that she frequently called my husband the wrong name.